Electronic Benefits Transfer (EBT) theft has been on the rise in California, leaving many recipients vulnerable to losing their much-needed benefits. Whether it’s through skimming devices or scams designed to trick you into revealing personal information, thieves are finding ways to access funds. This makes it more essential than ever to be vigilant and take steps to protect your benefits.
Skimming
Skimming occurs when criminals place hidden devices on card readers, usually at ATMs or point-of-sale machines, to steal information from your EBT card. These devices can capture both the card number and the PIN, allowing thieves to make unauthorized transactions.
Scamming
In EBT scamming, fraudsters trick beneficiaries into revealing sensitive information such as their card number, PIN, or even their Social Security number. Often, this is done through fake calls, texts, or emails pretending to be from an official agency like CalWORKs or the California EBT program.
Immediate Steps
If you suspect that your EBT benefits have been stolen, acting swiftly can help minimize the damage. The first thing you should do is contact EBT customer service at 877-328-9677 or your local caseworker at 707-253-4511. You will also need to complete and submit an EBT 2259 form to officially report the theft.
If your cash benefits were stolen due to a scam, you’ll also need to submit an additional form, the EBT 2259A. These forms are available in both English and Spanish to make the process easier for all beneficiaries.
Preventing EBT Theft
Taking a proactive approach is key to safeguarding your EBT card from skimming and scamming. Here are some essential steps you can take:
Regularly Change Your PIN
One of the simplest ways to protect your benefits is by changing your PIN regularly. Aim to update your PIN before each benefit distribution and after any large transactions. Never share your PIN with anyone, even people you trust, as this opens the door for potential theft.
Monitor Your Account
Keep a close eye on your EBT account for any unusual transactions. If you notice something off, update your PIN immediately. Quick action can stop thieves from draining your account.
Inspect Card Readers
Before using your EBT card at any ATM or payment terminal, inspect the machine for unusual attachments. These could be skimming devices designed to steal your information. Always cover the keypad when entering your PIN, so no one can watch or record your input.
Ignore Suspicious Messages
Scammers often impersonate officials, claiming that your card is compromised and requesting personal information. Ignore these messages entirely. Do not respond, and certainly don’t click on any suspicious links. Instead, contact your local county office directly to verify any concerns.
Avoid Altered ATMs
Be cautious when using ATMs that seem altered or display unusual instructions, such as asking you to enter your PIN multiple times. These are often signs that the machine has been tampered with to steal your information.
What to Do
If you believe your EBT card has been compromised, report it immediately to cancel the card. The quicker you act, the more you can limit potential theft. However, be aware that if unauthorized withdrawals happen before you notify customer service, those benefits may not be replaced.
Additional Security Measures
Beyond securing your PIN and inspecting ATMs, there are other ways to protect your EBT benefits:
- Be cautious about sharing personal information: Only provide sensitive information to trusted sources, and never give out details like your Social Security number unless absolutely necessary.
- Secure your documents: Store important documents securely and shred any that are no longer needed to prevent information from falling into the wrong hands.
- Safeguard your devices: Make sure your electronic devices are protected with strong passwords and updated security software. Thieves can sometimes access personal information through unsecured devices.
In today’s world, where technology has made it easier for thieves to steal benefits, it’s essential to stay ahead by taking these simple steps. By being cautious and aware, you can prevent theft and ensure that your benefits are there when you need them.
FAQs
How do I change my EBT PIN?
Call the number on the back of your card and follow instructions.
Can stolen EBT benefits be replaced?
Benefits may not be replaced if stolen before reporting theft.
What is skimming in EBT theft?
Skimming involves stealing card info through hidden devices.
How can I report EBT fraud?
Contact EBT customer service or submit EBT 2259 and 2259A forms.
What should I do if I receive a suspicious EBT message?
Ignore the message and contact your local county office.
