Recently, over $554,000 in food benefit dollars were stolen from North Carolina residents, according to the state Department of Health and Human Services (DHHS). This loss impacts those enrolled in the state’s food stamps program, which helps low-income residents purchase groceries using EBT (Electronic Benefit Transfer) cards at stores that accept SNAP (Supplemental Nutrition Assistance Program) benefits.
Impact
The spike in stolen benefits occurred after August 18 and was linked to online transactions at BJ’s Wholesale Club. In response, the state of North Carolina implemented a block in September on online transactions from Connecticut, Florida, and New York to curb the fraudulent activity. Since this action, no additional fraudulent transactions have been reported as of September 6.
However, the issue of stolen SNAP benefits is not new. Starting in October 2022, food stamp participants across the United States became targets for criminals using various methods like card skimming, cloning, and fraudulent transactions. Since then, North Carolina has reported the theft of more than $2.7 million in food and nutrition services (FNS) benefits.
Reimbursement Process
For participants whose benefits were stolen on or before September 30, there is a process for requesting reimbursement. Eligible participants must submit a signed affidavit to their county department of social services by mail, fax, in-person, or over the phone. Once the claim is processed, a new EBT card will be issued, usually arriving within 3-5 business days.
Prevention Tips
To protect against the theft of SNAP benefits, the state offers several precautionary measures for EBT cardholders:
- Monitor Your Account Regularly: Keep a close eye on your EBT account for any unauthorized transactions. You can check your balance or replace a lost or stolen EBT card by visiting EBT Edge, using the EBT Edge mobile app, or calling the North Carolina EBT Call Center at 1-888-622-7328.
- Choose a Strong PIN: Avoid using simple PINs like “1234” or “4444.” Although a stronger PIN won’t prevent card skimming, it adds a layer of security.
- Freeze Your Card When Not in Use: If you suspect fraudulent activity, freeze your EBT card when you are not using it to prevent unauthorized purchases.
- Block Out-of-State and Online Purchases: Use the EBT Edge website or app to block out-of-state and online transactions, which can reduce the risk of fraudulent use.
- Inspect Card Readers: Before swiping your card, check card-reading machines for suspicious overlays or attachments that could be used for skimming your card information.
- Report Stolen Benefits: Contact law enforcement if you suspect that your benefits have been stolen.
- Request a New Card: Call the EBT Call Center at 1-888-622-7328 to request a new EBT card at no cost. Note that the new card will not automatically include the funds stolen from the previous one. Participants must submit a claim to receive replacement benefits.
- Change Your PIN Regularly: Regularly update your EBT card PIN with a new number each time to minimize the chances of theft.
Broader Picture
The recent theft of food benefits highlights the vulnerability of electronic benefit systems and the need for heightened security measures. While online convenience has become a part of everyday life, it also opens doors for cybercriminals who exploit these systems for fraudulent gains. For North Carolina residents relying on these benefits, the impact is more than just financial—it affects their ability to provide for their families.
By taking the recommended precautions and staying vigilant, EBT cardholders can protect their benefits and reduce the risk of falling victim to these theft schemes. And while the state has taken significant steps to prevent further fraud, individuals must remain proactive in safeguarding their benefits.
FAQs
What should I do if my EBT benefits are stolen?
Contact the EBT Call Center and report the theft immediately.
How can I get a new EBT card?
Request a new card by calling 1-888-622-7328; it will be mailed within 3-5 days.
Can I get my stolen benefits back?
Yes, you can submit a claim with a signed affidavit to your local social services office.
How do I check my EBT balance?
Visit EBT Edge, use the app, or call 1-888-622-7328.
How do I prevent my EBT card from being skimmed?
Inspect card readers for suspicious devices and block online and out-of-state purchases.
